If the incorrect device is selected, remove the pairing and try pairing again.įor the Bose QuietComfort 35 and some other Bose audio devices, firmware updates are available that help to clarify which connection is the “LE” connection that should not be paired with, and which one is the correct audio device (without LE in the name) as depicted in the screenshot below.įor devices that are offering Bluetooth Low Energy (Bluetooth LE) connections, they should work without issue, but it is important to pair to the actual audio device rather than the Bluetooth LE service. If neither method provides an icon for the audio device then you may need to randomly select one. In this case, you may want to try pairing through the Devices and Printers menu (‘Start Menu’ > ‘Settings’ () > ‘Devices’ > ‘Printers & scanners’ > Click the link for ‘Devices and printers’ > Click the ‘Add a device’ button) which may provide an icon. Sometimes Windows will not offer the appropriate icon for the audio service. On Windows 8.x, it is recommended to install the 12.0.1.940 driver package to resolve some basic compatibility issues with audio devices.Īdditionally, there are some important things to note about how Windows displays available Bluetooth devices in Windows 8.x. Please note, that these steps are only applicable to our Bluetooth adapter. After conducting quite a bit of research and testing different driver variations in Windows 7, a version of the WIDCOMM software has been identified that addresses pairing and audio playback issues with the Bose QuietComfort 35, Sony WH-1000XM2/WH-1000XM3/WH-1000XM4, and other popular Bluetooth audio devices. For a few months we had recommended a complicated workaround that can be used to get the adapter working in Windows 7. We have a couple solutions to this issue. Unfortunately, Microsoft did not develop Bluetooth Low Energy support until Windows 8. What Are Some of the Known Issues and Fixes in Windows?įor versions of Windows prior to Windows 8, we have been keeping track of issues with audio devices that appear to be related to Bluetooth Low Energy (Bluetooth LE) services. This movement has accompanied across-the-board advancements in technology for wireless audio devices, such as new battery technology that has brought longer battery life for wireless audio solutions while providing better amplification solutions to headphones, making enhancements like active noise cancellation easier to include. Various phone manufacturers, following Apple’s lead, are forsaking the venerable 3.5mm headphone jack in favor of wireless audio solutions like Bluetooth. This situation reflects an aggressive push starting in 2016 to get wireless audio devices in the hands of consumers. However, this focus on mobile convenience seems go hand-in-hand with a lack of consideration for non-smartphone platforms like Windows and Linux, as evidenced by compatibility issues with them. Newer Bluetooth audio devices are being designed with a mobile-first mentality, taking advantage of the standard inclusion of Bluetooth in virtually every smartphone and tablet, including more recent innovations like Bluetooth Low Energy (also referred to as Bluetooth Smart or Bluetooth LE) and NFC. This article examine the reasons behind these problems, as well as direct you to more information on how to resolve the issue. Unfortunately, these new features introduced compatibility problems with Windows 7 and Linux. Starting around 2016 with the release of the acclaimed Bose QuietComfort 35 headphones, many Bluetooth audio devices began incorporating new features designed to simplify connecting those devices to smartphones.
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